Every client’s tickets, servers, licences, contracts and invoices are connected in Neoo. The technician who opens a request already sees the client, their environment and their history.
From €116 per technician / month See pricing
€1,392 billed per technician per year. Excluding VAT; options priced separately. Unlimited clients and endpoints.
01 / What costs you time
“Which client is this server?”
TodayThe alert lands in one tool, the contract in another, the ticket in a third.
With NeooThe server belongs to its client: environment, contract and tickets are all reached from the client record.
“Who is handling this request?”
TodayEvery client’s emails land in the same inbox, with nobody in charge.
With NeooEach request becomes a ticket for the client, filed in its queue, with its tasks and its owner.
“Did we invoice that licence?”
TodayLicences added mid-month are forgotten when it is time to invoice.
With NeooEach client’s subscriptions are listed with their billing cycle and their due date.
Common situations at an IT service provider, shown as examples: these are not testimonials.
02 / Inside Neoo
Five real Neoo screens, from the ticket inbox to the client’s licences. Names, amounts and contact details are fictional; the rest is the application as it works.
The client record
General information, contacts, billing and price lists: the client record also opens onto their infrastructure, licences, history and users.
The environment
For each client, Neoo lists the servers with their status, the agent connection and the processor, memory and disk usage. A saturated memory stands out at a glance.
Licences and subscriptions
The client’s subscriptions are grouped by service: workspaces, virtual servers, cloud infrastructure. Each licence shows its quantity, its billing cycle and its next due date.
Your day
The technician’s dashboard gathers their tasks, client by client. Requests under an SLA and overdue work are flagged; the Urgent, Today and Overdue filters sort the rest.
03 / One incident, end to end
The signal is linked to SRV-01 and its client. Diagnosis starts with the relevant history.
The technician checks the contract, affected devices and previous interventions.
The ticket gathers the useful information and identifies who owns the next step.
Neoo Commander can prepare an action. The technician approves it when permissions or scope require it.
The intervention and recorded time are linked to the ticket and contract for follow-up.
Billable items are prepared according to the contract. Your team checks them before issuing the invoice.
Example journey: the functions included depend on the MSP level you choose and are to be confirmed with your team.
04 / MSP pricing
Pay only for the technicians who use Neoo. Add clients, PCs, servers and other monitored equipment without increasing the price of your main subscription.
The displayed prices apply to an annual commitment, billed in one payment for twelve months.
€116per technician / month
Annual commitment — billed annually
€1,392 billed per technician per year
Save €156 per technician per year
The MSP entry price. Check the features required for your first client workflow.
€159per technician / month
Annual commitment — billed annually
€1,908 billed per technician per year
Save €240 per technician per year
Another pricing level to compare against the features and options agreed for your team.
€188per technician / month
Annual commitment — billed annually
€2,256 billed per technician per year
Save €252 per technician per year
A level to evaluate against your exact scope, without inferring guarantees from its name.
Custom pricing
For complex environments, specific contractual requirements and large-scale deployments.
Talk to the Neoo teamMinimum: 1 technician. Prices exclude VAT. Annual billing is one payment for twelve months, not monthly instalments. Confirm renewal, plan changes and cancellation terms before ordering. Level prices are defined; their functional differences must be specified in your offer. No level is recommended solely on its name or price.
The main price depends only on the level, billing period and number of technicians.
The calculator is currently unavailable. View the annual prices above or contact our team for an estimate tailored to your needs.
Monthly equivalent
Annual subscription billed in one payment
Annual commitment — billed annually
Excluding VAT; options priced separately.
Only established inclusions are marked as included. ‘To confirm’ does not mean ‘unavailable’: ask for each level’s features, options, quotas and activation requirements before choosing.
| Feature | Core | Advanced | Premium | Enterprise |
|---|---|---|---|---|
| Multi-client management | Included | To confirm | ||
| CRM and sales | To confirm | |||
| Offers and contracts | To confirm | |||
| Support and ticketing | To confirm | |||
| Interventions and time | To confirm | |||
| Licences and provisioning | To confirm | |||
| Monitoring | To confirm | |||
| Billing | To confirm | |||
| Peppol | To confirm | |||
| Client portal | To confirm | |||
| Projects | To confirm | |||
| Dashboards | To confirm | |||
| Automations | To confirm | |||
| Platform updates | To confirm | |||
Scroll the table to the right to see the Advanced, Premium and Enterprise levels.
The main subscription does not automatically include third-party licences, security, backups, additional storage, Neoo Commander, Desktop & Apps or Forge. Separate these costs from one-off migration and any ongoing guidance.
05 / Getting started
Validate this workflow with a pilot before extending deployment. This is a suggested starting point, not a product activation performed by this website.
Prepare the client record, relevant contract and a representative request. Check the data to import and access permissions.
Agree how the client, ticket, owner and recorded time connect. Verify which functions are available in the chosen plan.
Review billable items and what the contract covers. Then extend the workflow to other clients and validated tools.
Change MSP plans based on confirmed functions and terms. Business serves company-wide management; MSP serves multi-client IT services. This is not a universal upgrade ladder.
Connect only what has been confirmed.
A connector’s status does not prove it is included in your MSP plan. Peppol is listed as available in the catalogue; activation, limits and prerequisites still need confirmation for your offer. The other connections below require validation.
Catalogue availability; inclusion to confirm
Connections possible after validation
Scenario to validate
An example to validate against the Microsoft 365 connector, licences, APIs and permissions available. Neoo Commander is an option at €99 / month; appearing in this scenario does not make it part of the MSP subscription.
Client portal
This view illustrates information a client could access. Confirm portal inclusion, enabled functions and access rights for the chosen plan and project.
Using another tool?
Not in Core, Advanced or Premium: the main price depends on the plan, billing period and number of technicians.
Not in the main subscription. Third-party licences, security, backups, storage and additional services may be billed separately.
Monthly: paid each month, no annual commitment. Annual: a reduced price, paid once for twelve months.
Confirm functions, change terms and billing before activation.
Clients and endpoints are unlimited in the main pricing model. Specific contractual needs require Enterprise scoping.
Confirm inclusion, activation and limits. An illustration or connector availability is not proof of inclusion.
Neoo Commander: €99 / month as an option. Desktop & Apps: MSP option. Forge: 10 free credits a month, then one-off packs. Neoo Accounting requires Business and Desktop & Apps, not MSP.
Validate the connector, licences, APIs and permissions. Confirm activation for your environment.
Assess the available exports and history. Scoping, migration and training are priced separately, not automatically as recurring services.
Confirm support, hosting, security, exports and exit terms in your offer. Price alone guarantees no service level.