Commercial
General terms of sale
The contractual framework that sets out our mutual obligations and the terms under which our services are sold.
Read the document, General terms of saleTrust Center
Legal & Compliance.
Trust is built on transparency. Access all of our contractual commitments, security measures and privacy policies.
View the documents
- Terms & SLA
- GDPR compliant
Legal framework
Contractual relationship
A solid foundation for a lasting collaboration. Find the documents that govern our partnership here.
Essential
Terms of use
The rules governing access to and use of the Cloudbizz websites, from intellectual property to governing law.
Read the document, Terms of usePerformance
Service Level Agreement
Our availability and support commitments, defined for each service in your offer and its appendices.
Read the document, Service Level AgreementProtection & data
Security & privacy
Your data is valuable. We apply rigorous measures to protect it.
GDPR
Privacy policy
Full transparency on how your personal data is collected, processed and protected (GDPR).
Learn more, Privacy policyTechnical
Security measures
The technical and organisational measures in place to protect your data and your access.
Learn more, Security measuresInfrastructure
Infrastructure & datacentres
Discover our sovereign cloud infrastructure, hosted in datacentres located in Belgium.
Learn more, Infrastructure & datacentresContinuity
Backup policy
Backup schedules, retention periods and restore options for Ovastack, managed VMs and dedicated tenants.
Learn more, Backup policyQuestions about our commitments?
Our legal team and technical experts are available to clarify any point about our contracts and your rights.
See also our legal noticeCloudbizz, Neoo, Cloudbizz Desktop & Apps, Serenia, Ovastack, Echo and Murphy are trademarks of Neoo Core SA — CBE 0822.883.860, Steenweg op Brussel 213, 1780 Wemmel, Belgium.